We understand that sometimes you may want to make changes after placing your order.

If your order has not yet been processed or shipped, we may be able to help with:

• Updating the shipping address

• Correcting contact details

• Adding or removing items

• Changing product variants (such as size or color)

Please contact our support team as soon as possible with your request, and include your order number so we can check the status right away.

Once an order has been processed or shipped, we’re unfortunately unable to make changes. In that case, you may request a return or exchange after your order arrives.

If you’re unsure about your order status, feel free to reach out. We’re happy to help.

You can request to cancel your order until it has been fulfilled (processed and prepared by our warehouse).

Since fulfillment times may vary depending on warehouse workload, we recommend submitting your cancellation request as soon as possible.

To cancel your order, please contact our customer support team by email and include your order number and reason for cancellation.

Once an order has been fulfilled, we’re unfortunately unable to cancel it. If this happens, you may request a return after your order has been delivered in accordance with our return policy.

If you’re unsure about your order status, feel free to contact us. We’re happy to check it for you.

If your tracking information shows that your order was delivered but you haven’t received it, please try the following steps:

1. Check around your home, mailbox, porch, or any safe location where the carrier may have left the package.

2. Ask neighbors, household members, or building management in case someone accepted the delivery on your behalf.

3. Double-check the shipping address listed in your order confirmation email to ensure it was entered correctly.

Please note that in some cases, carriers may mark a package as delivered slightly before it actually arrives. We recommend allowing an additional 24 hours.

If you’re still unable to locate your package, please contact the shipping carrier directly for further details.

If you need additional assistance after contacting the carrier, feel free to reach out to our support team, and we’ll be happy to help.

We’re very sorry to hear that your item arrived damaged. That’s certainly not the experience we want you to have.

Occasionally, damage can occur during transit. If this happens, we’ll do our best to resolve the situation quickly.

Please contact our support team and include:

• A clear photo of the damaged item

• A photo of the outer packaging (if available)

• Your order number

Once we receive the photos, our team will review the case and provide the next steps as soon as possible.

While exact replacements may depend on current stock availability, we will always work to provide a fair and satisfactory solution.

We’re sorry to hear that you received the wrong item. That’s not the experience we want for you.

Please contact our support team and include the following:

• A clear photo of the item you received

• The name of the item you were expecting

• Your order number

We also recommend checking the package carefully for any notes or packing slips that may indicate items were shipped separately.

Once we receive the information above, our team will review the issue and provide the next steps as quickly as possible.

While exact replacements may depend on current stock availability, we will always work to provide a fair and appropriate resolution.

Once your order has been placed and processed, you will receive a confirmation email with your order details.

As soon as your package has been shipped, you’ll receive a separate email containing your tracking number and a link to track your delivery.

Please note that tracking information may not update immediately. It can take up to 24 hours for the tracking number to become active in the carrier’s system.

If you don’t see updates right away, we recommend checking again a little later.

If your tracking hasn’t updated after 24 hours, feel free to contact our support team, and we’ll be happy to assist you.

Once your return has been received and processed, you will be notified via email when the refund has been issued.

Please allow 14 business days for the refund to get back to your account.

You can request a cancellation any time before your order has been shipped.

If you’d like to cancel your order, please contact our support team as soon as possible with your cancellation request. We’ll review the order status and confirm whether cancellation is still possible.

Once an order has been processed or shipped, we’re unfortunately unable to cancel it.

If your order has already shipped or you’ve received a shipping confirmation email, cancellation may no longer be possible. In that case, you can request a return or exchange once your order arrives.

If you have any questions, our team is happy to help.

30-Day Reflection Period

After purchasing a pillow, you have a 30-day return period.
This means you can try it at home and return it within 30 days of delivery.

Not Completely Satisfied?

If the pillow isn’t to your liking, we’re happy to help.

Please let us know what’s not working for you. We’ll gladly look for a suitable solution together.

You can contact us at: [email protected]

How to Start a Return

You can easily start your return through our returns portal: https://best-life-retourneren.returnless.com/nl/ 

If you placed your order through bol.com, please submit your return directly through your bol.com account.

Returning Your Package

• Drop off your package at a DPD service point near you.

• The return fee is €7.

• You can generate and print your return label via the returns portal.

• We do not arrange home pickups; returns must be delivered to a service point.

Refund Processing

Once your return has been received at our warehouse, your refund will be processed within 14 business days.

The refund will be issued to the original payment method used for the purchase.

Lost packages

At Best Life, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant details.

Damaged packages

We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at [email protected] as soon as you receive the order and include photos of the damaged items or package.

We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.

Best Life currently ships to the following countries:

Albania
Armenia
Belgium
Bulgaria
Cyprus
Denmark
Germany
Finland
France
Greece
Hungary
Iceland
Ireland
Italy
Croatia
Luxembourg
Malta
Morocco
Moldova
Monaco
Netherlands
Norway
Poland
Portugal
Romania
Serbia
Spain
Svalbard & Jan Mayen
Czech Republic
United Kingdom
Sweden
Switzerland

If your country is not listed above, we unfortunately do not ship there at this time.

We’re always looking to expand our shipping options, so stay tuned for future updates.

If you have any questions about shipping to your location, feel free to contact our support team.

We offer fast and free shipping for orders over €25.

We carefully package and prepare every order to ensure it arrives in perfect condition.

Processing & Dispatch

Place your order before 3:00 PM, and your pillow will be dispatched the same day.

Orders placed after 3:00 PM will be shipped the next business day.

Weekend orders:
Orders placed over the weekend will be dispatched on Monday and delivered on Tuesday (for next-day eligible addresses).

Shipping Carriers

• Pillows are shipped with PostNL

• Toppers are shipped with DPD

Once your order has been shipped, you will receive a Track & Trace link by email so you can follow your delivery.

If the delivery time is inconvenient, you can adjust it directly via the PostNL or DPD tracking page. 

Please note that delivery times may vary slightly during busy periods or holidays.

Shipping costs? We don't have any. Orders over €25 are free!

Applying your promo code is quick and easy:

1. Add your items to the cart and proceed to checkout.

2. Enter your code in the “Discount code” field.

3. Click “Apply” to see your updated total before completing your purchase.

Please note that only one discount code can be used per order.

Having trouble applying your code?

If your promo code isn’t working, try the following:

• Make sure the code is entered exactly as shown (no extra spaces).

• Double-check that the code hasn’t expired.

• Clear your browser cache and refresh the page.

• Try using a different browser or device.

If it’s still not working, feel free to contact our support team, and we’ll be happy to help.

The Arteni Pillow and Dinara Pillow are both designed to support a comfortable sleeping position, but they are suitable for slightly different needs.

The Arteni Pillow has a soft firmness and is suitable for back, side, and stomach sleepers.

The Dinara Pillow is designed for people who want extra support for neck, shoulder, or back discomfort and is suitable for every type of sleeper.

If you are unsure which pillow is best for you, we recommend choosing the pillow that best matches your sleeping position and the level of support you prefer.

Our customer service team can be reached by phone at:

+31 85 212 9007

We are happy to assist you with questions about your order, delivery, returns, or our products.

You can contact our customer service team by email at:

[email protected]

We aim to respond as soon as possible.